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Development & Support

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Development & Support

 

Some software providers push development & support to the bottom of their list of priorities. With Ogg, support is front and centre. The people on our help desk are actually developers, so they come up with the answers themselves.

 

We streamline our structure, managing large and small projects separately so one doesn’t push the other to the back of the queue. We keep you informed of where things are at with a ticketing system.

 

Ogg provides end to end services, from project kick-off through to go live. We aim to be with you every step of the way to ensure your implementation is a success. The Team has over 15 years of experience in implementing, developing  & configuring Oracle NetSuite’s cloud ERP solutions.

Development
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How we do it

 

Ogg uses a unique, proven development methodology based on best practices gleaned from vast experience in deploying NetSuite and NetSuite’s SuiteSuccess offering to many customers.

 

We have an internal AI tool that streamlines many tasks and we also utilise NetSuite’s Suite Success resources which include many benefits which are bundled with SuiteSuccess. 

Meeting your business needs

NetSuite is one of the world’s most scalable and extensible ERPs in the world. NetSuite has built over 20 years of implementation into their platform, which means you can start out of the box with modules that are already fully functional. Then, you could develop it as your company grows. There are several key customisation components that we are able to develop for our clients, these are: 

 

  • Custom forms and fields – Add in the data and the records that matter to you with custom fields that work with your other modules.
  • Workflow automation – We can help you automate simple processes within your business to improve overall efficiency and productivity.
  • Scripting  – We can design and document new functionality for the standard NetSuite system so that it is customised to your needs.
  • Integration – Our developers can seamlessly extend NetSuite to legacy systems, content providers and third-party vertical applications as well as integrate with other apps that you need to run your business.
  • Personalisation – We can help configure NetSuite so that is easy-to-use for your specific user groups or roles with point-and-click tools. This can help optimise individual and team productivity.  

 

We will work with you by reviewing your requirements, creating tailor-made solutions and providing on-going support on that front. 

Our experience 

 

We value knowledge above all else and it’s been instrumental in delivering results for our clients. As a company, we invest in ensuring all staff are kept up to date with the latest products and development skills to deliver your outcome.

 

Across the team, we’re certified with each product we sell and supported by our internal processes to ensure staff are on board with your project.

But enough about us. Let’s talk about you.

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